We have a formal complaints procedure which you should invoke if you feel something has gone wrong.
It is here: Your Lets Complaints Procedure
If you need it you should print it off and follow it – sorry, there is no point in repeating it here!
Your Lets have been very helpful from the moment we contacted them, helping us along our way and reassuring us at every step. Concepta was constantly in touch arranging things for us and nothing was a problem to her, no matter what time of day or night. William was very meticulous upon our initial checking in to the rented property ensuring everything was as clear as possible for both the landlord & tenants benefit. Claire was also only too happy to help out with any issues we incurred and swiftly dealt with them ensuring minimal effort on our behalves. Both my wife & I would be only too happy to recommend Your Lets as letting agents.
SP August 2014
