We have a formal complaints procedure which you should invoke if you feel something has gone wrong.
It is here: Your Lets Complaints Procedure
If you need it you should print it off and follow it – sorry, there is no point in repeating it here!
I have been with Your Lets now for over 3 years and highly recommend them as landlords/agents. Your Lets properties are lovely and very well maintained, if we ever have any problems they are fantastic and send workmen round near enough same day to fix it. I have rented for the last 10 years and have never been with a better agency and believe me it's just as important to get the right agency as it is the house!
LB June 2013
